Booking Terms and Conditions
The Beach Havens
Haven Oceana and Haven Tropicana
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
BOOKINGS AND QUOTES
Bookings can be made over the internet at or by calling on +61 419 214 418. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. Bookings made through any of the booking hosting platforms - booking.com; airbnb; homestay; riparride etc are subject to the rates quoted on those sites. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.
Full payment is required at time of booking (with the exception of the booking platforms who offer a different payment system). If payment is not received by the due date, The Beach Havens reserves the right to cancel the booking.
A security bond of $400 - $800 is required at time of check-in. Your credit card will be debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Where a credit card is not available a minimum $800 cash deposit will be required on check-in.
Payments are accepted by credit cards, Visa, MasterCard. Credit card payments incur a 1% surcharge. All payments are only accepted in AUD dollars. Payments can be accepted via direct deposit details will be provided if required.
RATES & CHARGES
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions applies to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at time of booking.
CANCELLATION TERMS & CHARGES
If you cancel with 3 or more months notice prior to your arrival date a 20% cancellation fee will be incurred. If you cancel between 3-1 month prior to your arrival date a 35% cancellation fee of the booking total will be incurred. If you cancel within 30 days of your arrival date a 50% cancellation fee of the booking total will be incurred. If you cancel less than 14 days prior to your arrival date 100% of the booking total will be retained. No cancellations are accepted on the day of arrival or after check in. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations. No refund will be given if the accommodation is deemed unsuitable after check in.
Children’s under 2 are not charged. Children over 2 are charged full price. If requested by the owners official proof of age of children must be supplied. No additional beds, other than a port-a-cot will be supplied.
NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by the owners. The use of extra beds other than the number booked is not allowed. Extra guests exceeding the maximum occupancy in your booking will be considered trespassers and will be evicted. The maximum number of guests permitted in each property type is as follows: Haven Oceana – 6 guests, Haven Tropicana – 4 guests. You are only charged for the number of guests booked. Any number exceeding this will be deemed a breach of these Terms and Conditions.
CHECK IN & CHECK OUT
Standard check in time is 2.00 pm on the day of arrival and accommodation is to be vacated by 10.00 am on the day of departure. PLEASE NOTE an additional fee will be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of The owners and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late checkout is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff and will extend the check out time until 3:00 pm and allow an early check in from 10:00 am.
Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact the owners for further details. On departure, your accommodation is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.
SMOKING Smoking inside any accommodation is strictly prohibited. Smoking on the decks or in the garden is strictly prohibited. If there is any evidence of smoking inside the accommodation you will be charged an additional $1000 for a specialised clean to eliminate odours.
No pets are permitted. Additional cleaning charges will apply if this condition is breached and deducted from your credit card or debit card.
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belonging regardless of how or where the loss or damage occurred.
Parties or gatherings are strictly prohibited, unless prior arrangements have been made with The Owners. Disturbance to other accommodation guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.
BREAKAGES AND DAMAGES
Upon check out accommodation should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to The Owners immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full of the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
LOCKOUTS & LOSS OF KEYS
Lockouts will incur a standard or after hours call out fee of $60.00 & loss of keys will incur a $350.00 replacement charge.
The properties are not to be used for commercial use or photographic use unless approved by The Owners.
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.
The Beach Havens - Haven Oceana and Haven Tropicana attempts to have as small a rubbish footprint as possible. Food scraps (non meat) are to be placed in the small bench top compost bin provided. There is a compost bin and worm farm at the rear of the property for compostable waste. Please freeze all meat or seafood scraps and only put this into the RED general waste bin the evening before it is to be collected. Fully biodegradable and compostable (made from potato starch) bin liner bags are provided. We implore all guests to reduce the use of plastic and plastic bags. Upon departure all rubbish and foodstuffs are to be removed from the house and placed in the appropriate bins provided - other than frozen meat and seafood scraps.
FIRE SAFETY AND THE PROPERTY
A fire extinguisher is in the kitchen of both Haven Oceana and Haven Tropicana. Please familiarise yourself with this. Charges apply for fire extinguishers discharged inappropriately You must also acknowledge that you ... must climb stairs to gain access to the upper area of The Beach Haven - Haven Oceana
PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.